![]() ![]() In a World were even the OS versions change every 18 months and support is cancelled after 5 years or less it makes sense for the user to consider the trade off of running outdated software and/or hardware versus spending the money in incrementally to stay current. While asking you to upgrade to a supported software package may look predatory it reflects the reality that the older a technical product gets the more it costs to do support, stock spares or to even answer simple questions. At some point only senior employees can answer those questions and understand the dependencies involved. The support team turns over and newer members have no knowledge of the older stuff. As products get older things occur that drives up that expense. The single biggest indirect expense for any vendor is support. That created so much negative feedback they finally went to limited free support. If you bught a used table it cost $500 to just transfer the software license. Early on when they were the predominate player you HAD to have an active service contract or they would not even talk to you. ![]()
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